Shipping policy

We work hard to get your Premium Supps order packed, despatched and on its way as quickly as possible.

Same-day despatch

Order before 2 pm Sydney time on a business day, and we’ll aim to despatch your order that same day.

Approximately 90% of eligible orders placed before this cutoff are despatched the same business day. This applies to in-stock items where payment has been successfully received.

Same-day despatch is our target, not a guarantee. Occasionally, high order volumes, stock issues or courier collection changes mean an order misses that day’s despatch. When this happens, we’ll prioritise it for the next business day.

For orders placed after 2 pm, on weekends or on public holidays, we aim to despatch on the next business day. Business days are Monday to Friday, excluding public holidays.

Same-day despatch means your order is sent that day—not delivered that day.

Shipping options and costs

We deliver across Australia and New Zealand. Australian shipping is generally $10 for Standard or $15 for Express, with free shipping on orders over $150. Charges can vary by location; the available options and final shipping cost will be shown at checkout.

Express shipping applies to the delivery service after despatch. It does not guarantee same-day despatch or next-day delivery.

Delivery timeframes

Your estimated delivery window is provided by email after ordering. These dates are estimates rather than guaranteed arrival dates, and public holidays or delivery delays may affect when your parcel arrives.

We’ll work to despatch your order promptly, but delivery timing also depends on your location and the carrier.

Tracking your order

You’ll receive an email with tracking details once they’re available. Tracking may not show movement immediately, so please allow time for the carrier’s first scan.

Check your spam or junk folder if you haven’t received your shipping notification.

Incorrect addresses or order changes

Please check your delivery address carefully before completing your purchase.

To request an address correction, order change or cancellation, email admin@premiumsupps.net as soon as possible with your order number. We’ll do our best to help, but changes cannot be guaranteed once your order is being processed or has been despatched.

Delayed, missing or damaged orders

If your estimated delivery window has passed, your parcel appears to be missing, or your order arrives damaged, email admin@premiumsupps.net with your order number and a description of the issue.

For damaged orders, include photos of the parcel and affected items. We’ll investigate and help resolve the issue.