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FAQs

Please email us at

Email us at premiumsuppsau@gmail.com

We can take up to 48h to reply- if we miss your email after 48h then please email us again.

Please don't email us multiple times within a 48h time period.

Yes, as long as the order has not already been shipped we will be able to cancel your order, please contact us or email and a member of our team will happily help you!

Yes, as long as the order has not already been shipped we will be able to change your order, please contact us via email and a member of our team will happily help you!

Yes certainly!

We're board sponsors on the forums where we actively contribute and there are pages and pages and pages of verified reviews, furthermore we have a trustpilot review account- trustpilot is a third party review service that allows people to leave verified reviews from verified buyers.

Please click on the links below, make a free account and browse our reviews and contributions in general to the forums!

Bsboard premium supps


AUS-SF forum Premium Supps


Trustpilot reviews Premium Supps

Postage costs vary depending on the location we are shipping to but generally australia wide standard post is $10, express post is $15 and express post shipping is free over $99!

We currently only deliver within Australia!

Yes you can, your order will automatically be updated with the tracker within 5 business days from ordering and you should get a notification when this happens (please check your spam emails) you may receive your order before your tracker is updated.

Please note, if you order on a Monday then the first business day is Tuesday, business days for shipping are Monday to Friday!

After ordering you will be given a range of dates for estimated arrival, most people will receive their orders in the first half of the estimate time period, however sometimes orders can take longer, if your order takes longer than the time listed in the email then please contact us!

Yes, we use industry standard SSL encryption protection to protect your details and security checks are made on all payments to ensure the authenticity of each transaction!

Please email us with your issue and your order number and name and we'll sort it out for you asap!

We accept Amex, Visa, Mastercard, Solo, Switch, Maestro, Delta, Electron and PayPal for payments online.

Our aim is to deliver your order as quickly as possible. Hence, all orders are shipped within three business days after order confirmation.

All orders are shipped locally via Australia post and tracking is uploaded

Once shipped, tracking details will be provided to you via email where you will easily be able to track the progress of your order via clicking a link.

If you do not receive tracking updates immediately after receiving the email, please do not be concerned as it can take some time for activity to show up.

Please note that the transit times advised on our website are an estimate only.

Actual times may vary depending on your location, weather events, public holidays, customs delays and other circumstances outside of our control.

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